Creating a fully engaged team has a real impact on your results. Organizations in the upper echelons of employee engagement beat their counterparts in productivity, profitability, and customer ratings — in some cases by more than 20 percent. They have lower absenteeism, less shrinkage, fewer accidents, and better quality. An engaged workforce always comes back to culture, and culture always comes down to leadership at every level of your organization. Here are nine things to do every day that keep your team providing the discretionary effort you need to thrive.