All businesses face some sort of competition – the testament to a GREAT business is one that ultimately keeps clients coming back.
With the use of social media and review sites like Yelp!, public opinion can spread like a wildfire – and can make or break the success of a business.Businesses of all types face the brutal honesty (and often times from just 1 bad experience) of both their customers and employees (Glassdoor.com).
Here are FOUR actions businesses can do TODAY to keep their clients coming back:
1.Know Your Edge.Every product/company has a competitive edge – what separates you from everything or everyone else? Discover what that is, make it a story (aka: your WHY) and share your story with your customers!
2.People buy first from people they like.Very rarely is the price the deciding factor. However, if your price is too high and does not equal value, either add value or reduce the price.
3.Honor loyalty. Loyal clients are happy clients. For most companies, it’s easier to get repeat business than it is to get new business. Make sure they know you appreciate them. Something simple like a handwritten thank you note, or a follow-up call, goes a long way in making a lasting impression.
4.Always ask for referrals. 90% of consumers trust recommendations from people they know [Nielson].
THE RESULT:when a customer has had a great experience – they will be loyal, and often times tell their colleagues/ friends/ family about their positive experience and YOU!
How do you stand out from your competition? How do you honor customer loyalty?
WEEKLY CURRENT NEWS & TRENDS
Browse Blog Articles by Keyword
We take on the identity of the organizations we partner with
and measure our success by their lasting-improvements. Let our clients tell you more.
Employee Engagement & Motivation in a New Environment of Hybrid Working
As companies begin planning their return to work within their office spaces, many have realized a hybrid work model may be the best way for them to do so. However, the blending of in-office working, and the current reality of remote working will present business challenges that need to be overcome.
Remote Companies Build Organizational Culture from Anywhere
Brett Putter, CEO and Author, interviewed 500 CEOs that claimed their culture was embedded into their organization. Only 50 CEOs were able to explain how. Wejungo reviews how to create a culture that is embedded into your company.
New Virtual Culture: What does that look like?
How we work and where we work will never return to the days pre-COVID-19. More and more companies are going to continue to offer remote or hybrid work environments, and for good reason.
Facilitate an environment where your team wants to help each other without being forced to do so.
We are a leading Talent Strategy Consulting firm specializing in talent management, hiring processes, exit strategy planning, recruiting solutions and employee retention programs. We also have a California executive search recruiting division finding top sales, business development, marketing and operations talent. We love helping companies connect their business strategy to their talent needs.
Current Trends & News Signup
Join our online community today! We develop resources and provide new perspectives on how to better attract, hire, develop and retain your top talent.